MEDIATOURS - TERMS & CONDITIONS

Effective Date: 1st April 2026

Last Updated: 1st April 2026

By booking services with MediaTours, you agree to these Terms and Conditions in full.

Copyright

Licence to Use

Upon full payment, the Booking Agent and their agency are granted a limited, non-exclusive, non-transferable licence to use the Content solely for marketing the specific property listing for which it was commissioned. This licence expires upon either; settlement of the property sale, or withdrawal of the listing from the market.

Upon full payment, the Vendor is granted permission to use the Content for personal, non-commercial purposes only. Property Owners wishing to use Content for commercial purposes (including rental listings) must purchase a commercial licence. Contact MediaTours for pricing.

The Content must not be altered, edited, cropped, filtered, or modified in any way without written permission from MediaTours, except for minor adjustments necessary for standard listing platform technical requirements.

While not required, MediaTours appreciates credit/attribution when Content is shared publicly (e.g., "Photography by MediaTours").

Client Responsibilities

The Client is responsible for ensuring the property is fully prepared, styled, clean, and ready for photography/videography at the scheduled shoot time. This includes but is not limited to;

Tidying, cleaning, and decluttering all areas to be photographed
Staging furniture and decor appropriately
Removing or concealing personal items (photos, documents, clutter)
Ensuring all lights, lamps, and fixtures are operational
Lawn mowing, garden maintenance, and exterior presentation
Removing vehicles from driveways/garages (unless specifically requested in shot)
Ensuring pets are secured or removed from the property

MediaTours crew are not responsible for tidying, cleaning, staging, or moving furniture, personal belongings, or any other items on the property. MediaTours accepts no liability for any loss, damage, or issues that may arise from the movement, repositioning, or handling of items at the property.

MediaTours recommends that the Client be present during the photoshoot to ensure the property is presented according to their marketing standards. Their presence allows any presentation adjustments, such as moving or repositioning items, to be directed and handled by them where necessary.

Property Access and Owner Permissions

The Client must ensure MediaTours crew has safe, complete, and unrestricted access to the property at the scheduled time. The Client must ensure that permission to access all areas to be photographed has been obtained and all access codes, alarm codes, keys, or lockbox combinations have been provided to the MediaTours crew. The Client must ensure that they have obtained all necessary permissions and consents from the Property Owner for photography and videography of the property and aerial/drone photography (if applicable). The client must provide accurate information to the MediaTours crew, including;

Correct property address and accurate property access details
Any site-specific hazards or considerations (eg; any construction work in progress)
Any special requirements

MediaTours takes all reasonable care to avoid damage to property during shoots. However, the Client acknowledges that photography/videography equipment will be present and moved around the property.

Bookings

Bookings are made through MediaTours' online booking system at www.mediatours.co.nz via direct communication with our team. Once a booking is confirmed (via email confirmation), that time slot is reserved exclusively for the Client.

Cancellations or Rescheduling

Cancellations or rescheduling requests made with at least 24 hours notice prior to the scheduled shoot time will be done at no extra charge. A Late Change Fee of 50% will be made for Cancellations or rescheduling requests made with less than 24 hours notice.

A photographer may suggest available times for a rescheduled shoot; however, MediaTours’ booking system operates on a first-come, first-served basis, and time slots may be booked by other clients before a decision is made.

For example: if a property needs to be rescheduled and the Client messages the photographer asking for available times, the photographer may suggest options that appear available at that moment. Those times may be taken by other bookings before the Client confirms, so availability is not guaranteed.

To secure a time, the Client should confirm or update the booking directly through the MediaTours portal as soon as possible. Bookings made via the portal are the only way to guarantee a time slot is reserved straight away.

MediaTours is not responsible if a suggested times are no longer available when the Client responds.

No-Shows

If at the scheduled time the property is not prepared or cannot be accessed or the shoot cannot proceed for any reason within the Clients control then the booking will be treated as a No-Show and a No-Show Fee of 100% will be made.

Weather

Weather conditions may affect the quality and safety of a shoot. MediaTours and the Client are expected to work together to determine whether a shoot should proceed due to weather.

The Client is responsible for monitoring weather conditions at the property location and notifying MediaTours as soon as possible if the conditions are unsuitable.
MediaTours may also monitor forecasts (e.g. MetService) and contact the Client if conditions appear likely to affect the shoot. Forecasts may not reflect actual conditions at the property.
If either the Client or MediaTours believe the weather conditions are marginal then they must make every effort to communicate and agree a decision.
If no decision to postpone is communicated and the MediaTours team attends the property but the shoot cannot proceed due to weather, a Late Change Fee of 50% of the booking value will apply.
If weather conditions change after the shoot has commenced, MediaTours will complete as much of the shoot as possible. A return visit to complete remaining services may incur an additional fee.
MediaTours reserves the right to postpone or cancel a shoot if conditions are unsafe or unsuitable for achieving acceptable results.

Turnaround Times

Photography: Within 24 hours of shoot completion

Floorplans: Within 24 hours of shoot completion

Video Content: Within 24–48 hours depending on project scope and complexity

Drone/Aerial Content: Within 24–48 hours (weather and processing dependent) Social Media Content: Within 24–48 hours

Turnaround times are calculated from completion of the on-site shoot and apply to standard business days (Monday to Friday, 9am–5pm), excluding:

New Zealand public holidays
Weekends (Saturday & Sunday)
Regional anniversary days

Larger or more complex projects may require extended turnaround times, which will be communicated at the time of booking.

MediaTours offer an Expedited service upon request for an additional Rush fee. Contact MediaTours to discuss.

While every reasonable effort is made to meet stated turnaround timeframes, times may occasionally be affected by unforeseen circumstances including but not limited to:

Exceptionally high booking volume
Equipment malfunction
Weather delays
Technical processing issues
Staff illness

MediaTours is not liable for consequential losses arising from such delays.

Content Delivery

Content is delivered via secure digital download link through the MediaTours platform, sent to the email address provided at booking.

It is the responsibility of the client to ensure the content they have licensed is backed up on their end. MediaTours is not responsible for storing and maintaining content.

MediaTours is not responsible for client data loss, accidental deletion, or failure to download Content within the active link period.

While MediaTours maintains professional backup systems and data redundancy, we cannot guarantee protection against all forms of data loss (including catastrophic events, hardware failure, cyberattacks, etc.).

MediaTours retains a copy of final delivered Content for 12 months from the delivery date for archival and potential re-licensing purposes.

MediaTours collects and processes personal information in accordance with the New Zealand Privacy Act 2020

Editing and Revisions

Each booking includes up to 2 requests of revisions. A request can consist of one or more Minor revision items for one or more photos, (for example; exposure corrections, colour casts, missed or incorrect edits). Clients are encouraged to review all Content together and submit consolidated feedback to avoid using multiple revision requests.

Requests for more than the 2 minor revisions or any major revisions such as object removal (for example, cars, bins, power lines, pets), advanced editing (for example virtual staging, extensive lawn, fireplace effect, pool water, sky replacement revision) or additional deliverables can be made to the MediaTours team at an additional cost.

MediaTours aims to complete and return revisions within 12-24 hours of receiving feedback depending on editor availability and the details of the revision request.

While MediaTours provides professional services with skill and care:

We cannot guarantee Content will result in property sale
We cannot guarantee Content will meet subjective expectations (beyond technical quality)

Content quality may be affected by property condition, lighting, weather, and other factors We exercise professional judgment in shooting and editing.

Clients acknowledge that professional photography requires expertise, judgment, and artistic discretion. MediaTours retains creative control over shooting techniques, angles, composition, and editing style, exercising professional judgment to produce high-quality Content suitable for real estate marketing.

Drone Work

All MediaTours drone operators:

Hold appropriate CAA certification for commercial drone operations
Maintain current Part 101 certifications
Carry public and statutory liability insurance
Follow all CAA safety protocols and regulations

By booking drone services, the Client confirms:

They have authority from the Property Owner to approve aerial photography
The Property Owner consents to drone operations above and around the property. They understand that aerial photography may capture neighbouring properties or public areas in the background
They accept responsibility for any neighbour relations regarding aerial photography

Drone shoots are highly weather-dependent. Wind conditions, rain, and visibility can change rapidly. If drone photography cannot be conducted safely on the scheduled day:

The drone portion may be rescheduled to a later date at no additional fee
OR a refund will be provided for the drone portion if rescheduling is not possible

While MediaTours will make every reasonable effort to capture requested drone content, we cannot guarantee specific shots or angles due to factors beyond our control.

MediaTours carries appropriate public and statutory liability insurance.

The Client agrees that MediaTours is not liable for:

Neighbour complaints or objections to aerial photography (where operations were legal) Privacy concerns raised by third parties
Airspace restrictions preventing flight
Weather preventing drone operations

General

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand.

In the case of any dispute, we encourage Clients to:

Contact MediaTours directly to discuss concerns: contact@mediatours.nz
Allow MediaTours reasonable opportunity to address and resolve the issue
Engage in good faith negotiations to reach a mutually acceptable resolution